FAQ

WHEN ORDERING
Make sure you have entered the correct information. NordicPouch will take no responsibility for faulty address information.
Write both your phone number and email address to make sure you receive the needed shipping information as well as make it easy for transportation when delivering.

REQUIREMENTS TO SHOP AT NORDICPOUCH
We do only sell to registrered companys with a valid Vat-number. No sales of nicotine to minors 18+.

WHY IS ALL WHITE LEGAL AND NOT SNUS WITHIN THE EU
All-white products are free from tobacco but contains nicotine. Therefor the product is legal to sell within the European Union.
Even if the nicotine pouches are legal in EU some countries have banned the products. Make sure to check with you local authoritys before ordering.
Snus is a tobacco product and is only available if ordering to countries outside of EU.

SHIPPING TIME
UPS/DHL Express – Next day delivery if the order is processed before 15:00 (GMT+1).
UPS/DHL Standard – 2-4 working days. Remember: The delivery time is usually as mentioned above but could vary depending on remote areas.

WHERE CAN I TRACK MY ORDER
When placing an order, you receive a confirmation mail. followed by an email with your tracking number when the parcel is picked up by the shipping company by the end of the day. Recommended to check your delivery address is put in correct. If not, plase contact Nordicpouch immediately.

WILL THERE APPLY TAXES TO MY ORDER (EU COUNTRIES)
If you order within the European union the purchase will be vat-free. Therefor you need to fill in your company vat number when ordering. Some EU countries has their own nicotine tax/import fees. Check this before processing orders.

WILL THERE APPLY TAXES TO MY ORDER? (NON-EU COUNTRIES)
The price displayed on the site is without any taxes. Check with your local authority to make sure about the tax/customs that may apply. If ordering and not paying the import taxes the package will be returned to NordicPouch warehouse. A refund will not be made in this case.

If you have any further questions please visit our contact page or log in/register below to see current status of your orders.